Frequently Asked Questions.
The first step is to check your paperwork. The reference number can be found on the papers, warranty card and occasionally on the case. If you don’t have access to these documents, some brands include the reference number on the caseback engraving. Occasionally there will be two numbers engraved on the caseback, one will be the serial number (the unique identifiable number for your watch) and the other will be the reference number. Still not sure what your reference number is? Include as many pictures as you can, including the caseback and our team will take a look.
The amount of money your watch is valued at depends on a few factors: condition, accessories (including box and papers), and the current selling value on the secondary market.
Once your submission is received by our team, we work on getting you an evaluation within the first 24 hours.
After the watch arrives and inspected, we will send your payment within 72 hours.
There is sometimes room to negotiate based on the payment method used for any outstanding payment required or by providing additional supporting information about the watch being traded in. Please feel free to talk to your Client Advisor to more fully understand the offer and discover if there is any room to create a better deal.
You are welcome to decline any offer. If the watch has already been shipped to us, we will return the watch to you and cover the cost of shipping and insurance. If the watch is in your possession already, there is nothing more you need to do once you decline our offer.
The condition of your watch, any included accessories, and the current secondary market are all factors to be considered when determining the value.